FlowTempo is responsible for the personal information collected through this website. This policy explains how we handle contact enquiries. The website contact form must not be used to submit patient-identifiable, confidential clinical or special-category personal data.
Information we collect
When you contact us, we collect your name, work email address, organisation, optional role, enquiry type, message and the time at which you consented to the submission. We also process a one-way hash derived from limited connection information to prevent abuse. We do not use that hash to identify or track visitors.
How we use information
We use contact details to understand and respond to enquiries, assess potential pilot or partnership discussions, keep a proportionate business record and protect the service from misuse. We do not use contact-form content for clinical decision-making or artificial-intelligence model training.
Lawful basis
Depending on the enquiry, processing is based on our legitimate interests in responding to professional enquiries and developing business relationships, or on steps requested before entering into an agreement. Where consent is legally required for a separate activity, we will request it specifically.
Service providers and transfers
We may use contracted hosting, database and security providers to operate this website. They may process information only under appropriate instructions and safeguards. We will update this policy with material processor or international-transfer details before enabling a production contact service.
Retention
We keep enquiries only for as long as reasonably necessary to respond, maintain relevant business records and meet legal obligations. Records that do not progress to an active business relationship should be reviewed and deleted on a defined schedule.
Security
The form uses server-side validation, encrypted transport, restricted database permissions, rate limiting and data-minimised logs. Production databases must use encryption at rest, managed secrets and authenticated administrative access. No internet service can guarantee absolute security.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict processing of your information, object to processing or receive a portable copy. We may need to verify your identity before acting on a request.
Cookies and analytics
The initial website does not require non-essential advertising or profiling cookies. If non-essential analytics are introduced, they must remain disabled until appropriate information and consent controls are in place.
Contact and complaints
Use the contact form for privacy questions or rights requests and select “General enquiry.” Do not include patient information. You may also complain to the UK Information Commissioner’s Office if you believe your information has been handled unlawfully.